Shipping FAQs
When will my order be shipped?
Orders are normally processed within 2–5 business days after payment is confirmed.
Processing times may vary depending on the product, order volume, weekends, holidays, or other circumstances.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
How long will delivery take?
Delivery times vary depending on the destination and shipping method selected at checkout.
As a general estimate, international orders may take approximately 7–20 business days after processing.
Please note that delivery times are estimates and are not guaranteed. Customs clearance, holidays, weather conditions, carrier delays, and other circumstances beyond our control may affect delivery times.
Will I receive tracking information?
Yes. When tracking information is available, it will be provided by email after your order has been shipped.
Please allow some time for tracking information to become active after the package has been handed to the shipping carrier.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible after placing your order.
We will do our best to accommodate your request, but cancellations or changes cannot be guaranteed once the order has entered processing or has been shipped.
I entered the wrong shipping address. What should I do?
Please contact us immediately at support@averixcohair.com with your order number and the correct shipping information.
We will do our best to update the address before the order is shipped. Once an order has been shipped, we may not be able to change the delivery address.
Customers are responsible for providing accurate shipping information.
My order arrived damaged. What should I do?
If your order arrives damaged, please contact us as soon as possible at support@averixcohair.com.
Please include:
Your order number
Clear photos of the packaging
Clear photos of the damaged product
We will review the issue and provide the appropriate solution according to our Return & Refund Policy.
My order hasn’t arrived yet. What should I do?
First, please check the tracking information provided with your shipping confirmation.
If your order is significantly delayed beyond the estimated delivery period, contact us at support@averixcohair.com with your order number so we can assist you.
Please remember that international deliveries may occasionally experience delays due to customs or circumstances outside our control.
Are customs duties or taxes included?
Depending on the destination country, your order may be subject to customs duties, import taxes, or other fees.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by the destination country’s authorities.
Do you ship internationally?
Yes. Averixco Hair serves customers in multiple countries. Available shipping methods and delivery estimates may vary depending on the destination.
I have another question. Can you help?
Of course.
If your question has not been answered here, please contact us at:
We will do our best to respond as soon as possible.
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